Circumstances in which Returns and/or Exchanges are allowed

  • We permit returns and/or exchanges in the following instances:
    • The incorrect product has been delivered to you.
    • The product delivered to you is damaged or defective.
    • The product has the incorrect size or specifications.
  • When a Return and/or Exchange needs to be initiated
    • Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
  • The choices you have upon Returning the Product


  • When a product is returned to us you can:
    • Have the product replaced/exchanged.
  • How a Return and/or Exchange is initiated
    • All returns and/or exchanges shall be initiated by means of an email sent to setting out:
      • the reason for the return.
      • if you would like the product to be collected, the address from where the product needs to be collected from.
    • Condition of the Product Returned
      • In returning the product to us, the following shall apply. The product needs to be:
    • In the original packaging.
    • Packaged and wrapped correctly and safely by you.
      • Manner of Return
    • We will send a courier to your address to collect the product.
      • What will happen once a Product is returned
    • Once returned, and subject to a product inspection, you will be given the option to replace the product.
      • Product Inspection
    • Once returned, and prior to accepting such return, we will be permitted to inspect the product.
    • Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
      • Excluded Products
    • The following product(s) shall be excluded entirely from the above returned policy:
      • You may not return product that are made to order.