• Free shipping within South Africa
• Yes, shipping jewellery can be a security risk so we label all our packages as components
• We take responsibility for your jewellery arriving safely to you.

• Everything we make is made to order so it takes 15 to 17 working days

• Yes we certainly can, reach out to us and we can arrange shipping and insurance for your parcel to get to you safely 

• We supply direct from our workshop, we don’t have any middlemen and we sell exclusively online to keep our running costs as low as possible, passing this saving onto you.

• Once the order has been shipped you will receive tracking information

• Once your order has gone into production it cannot be changed or cancelled please contact hello@leeshafinejewellery.co.za for more information.

• Everything we make is made to order and custom so we don’t accept return, email us to resolve any issues you have with your items and we will be more than happy to make it right.

All our jewellery is individually crafted using genuine precious metals, with care and attention given to every detail of the design and manufacturing process.

While we do not offer an additional lifetime warranty, we stand behind the quality of our materials and workmanship. Any concerns relating to a potential manufacturing or workmanship defect will be assessed by our team and addressed in accordance with applicable consumer protection legislation.

What is covered?

Manufacturing defects or faults in workmanship will be assessed on an individual basis. This may include issues relating to the construction, soldering, settings or finishing of a piece.

Should a genuine manufacturing defect be identified, we will assist with the appropriate remedy.

What is considered normal wear and tear?

Fine jewellery is made to be treasured and worn, but it is not indestructible. Over time, everyday use can naturally affect the condition and appearance of your jewellery.

Normal wear and tear may include:

• Surface scratches, dents and general wear to gold.
• Worn or damaged chains and clasps.
• Loose stones or worn claws resulting from everyday use.
• Damage caused by accidental impact, pulling, snagging or bending.
• Damage resulting from improper care or exposure to harsh chemicals.

Such damage is not automatically considered a manufacturing defect and may require chargeable repairs following assessment.

How can I protect my jewellery?

To preserve the beauty and longevity of your jewellery, we recommend:

• Removing jewellery before swimming in chlorinated pools or the sea.
• Avoiding direct contact with perfume, hairspray, lotions and cleaning chemicals.
• Removing jewellery before exercising, weight training or participating in sports.
• Avoiding wearing delicate chains and jewellery while sleeping or showering.
• Taking care when dressing, undressing or brushing your hair to prevent chains, clasps and settings from catching.
• Storing each piece separately to prevent scratching and tangling.

We also recommend periodic professional inspections to ensure stones, settings and clasps remain secure.

What if my jewellery needs attention?

We are always happy to assist with the care and maintenance of your Leesha Fine Jewellery pieces. Should your jewellery require cleaning, polishing, repairs or a setting inspection, please contact us for an assessment and quotation where applicable.

A little care goes a long way in preserving the beauty of fine jewellery for generations.

• Of course, you can totally remake or reset your jewellery into something completely new, we can even use your old gold in your new piece of jewellery to keep the sentimental value. Contact us and we will tell you how to package your jewellery and arrange collection with our courier.

• Yes, you can, depending on what you would like us to make, we can either add more or give you the left-over gold back.
• Please note that there is a weight loss when melting gold

• Please let us know by sending us an email.
• Getting your ring size correct is up to you, but if you get it wrong don’t stress, we can sort it out for you for a small fee.
• Resizing costs R300 excluding courier, for 3 sizes up or down.
• If the error is on our side, contact us and we will sort it out for you at no cost.

• On request we can provide a valuation certificate for insurance purposes.

• Yes, our larger stones (over 0.30ct) come with certificates.

• Yes, we do, Moissanites are incredibly rare in nature, so moissanites available today are created in the lab, they are engineered to look similar to diamonds but visually are slightly different from real diamonds. They are more affordable than diamonds and a great option for those on a budget.

• Yes of course, there’s nothing we love more than being a part of your special day, please click here and fill out our form.

• Yes, click here and fill in our form with your designs and we will be more than happy to help.

• There are a few ways you can do this please check out our ring sizing page using this link.