Refund policy

LEESH FINE JEWELLERY RETURNS AND EXCHANGE POLICY

Circumstances in which Returns and/or Exchanges are allowed

• We permit returns and/or exchanges in the following instances:
  • The incorrect product has been delivered to you.
  • The product delivered to you is damaged or defective.
  • The product has the incorrect size or specifications.
• When a Return and/or Exchange needs to be initiated
  • Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
• The choices you have upon Returning the Product

 

• When a product is returned to us you can:
  • Have the product replaced/exchanged.
• How a Return and/or Exchange is initiated
  • All returns and/or exchanges shall be initiated by means of an email sent to hello@leeshafinejewellery.co.za setting out:
    • the reason for the return.
    • if you would like the product to be collected, the address from where the product needs to be collected from.
  • Condition of the Product Returned
    • In returning the product to us, the following shall apply. The product needs to be:
  • In the original packaging.
  • Packaged and wrapped correctly and safely by you.
    • Manner of Return
  • We will send a courier to your address to collect the product.
    • What will happen once a Product is returned
  • Once returned, and subject to a product inspection, you will be given the option to replace the product.
    • Product Inspection
  • Once returned, and prior to accepting such return, we will be permitted to inspect the product.
  • Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
    • Excluded Products
  • The following product(s) shall be excluded entirely from the above returned policy:
    • You may not return product that are made to order.